GENERAL TERMS AND CONDITIONS OF SALE (GTC)
SETA LOGISTICS TRANSPORT (STL)
Last updated: FEBRUARY 2025
1. PURPOSE AND SCOPE OF APPLICATION
The purpose of these General Conditions of Sale is to define the rights and obligations between SETA LOGISTICS TRANSPORT (STL), hereinafter “the Service Provider”, and any natural or legal person using its services, hereinafter “the Client”.
These services include in particular:
National and international transport of goods (land, sea, air)
Customs formalities
Tax representation
Storage and logistics
Ad valorem insurance
Tracking and traceability of shipments
The General Terms and Conditions apply to all orders, unless expressly waived in writing. Any order implies unreserved acceptance of these General Terms and Conditions.
2. QUOTE AND ORDER
All services are subject to a quote valid for 15 days.
The order is considered firm upon written acceptance of the quote (signature, email, online validation).
The Customer must provide all information necessary for the proper performance of the service: nature of the goods, weight, dimensions, value, collection and delivery addresses, specific requirements.
Any errors or omissions in the data provided are the responsibility of the Client and may result in additional costs.
3. PRICING
Prices are expressed in euros excluding tax, unless otherwise stated.
Rates are established based on:
From the mode of transport
The weight/volume of the goods
From the distance
The type of goods (dangerous, perishable, temperature-controlled, etc.)
Handling fees, taxes, customs duties, insurance if applicable
The Service Provider reserves the right to revise its prices at any time in the event of cost variations (fuel, currency, taxes, customs rates).
4. PAYMENT TERMS
Unless otherwise agreed, invoices are payable in cash upon receipt, or 30 days from the invoice date.
Payment is made by bank transfer or any other agreed method.
Any delay will result in penalties calculated at 10% of the amount due, as well as a fixed compensation of €40 for recovery costs (art. L441-10 of the Commercial Code).
In the event of non-payment, the Service Provider reserves the right to suspend or cancel current services.
5. DELIVERY TIMES AND CONDITIONS
Delivery times are given as an indication.
The Service Provider makes every effort to meet the announced deadlines but cannot be held responsible in the event of:
Delay due to customs or local authorities
Natural disaster or force majeure
Strike, breakdown, traffic overload, or any other event beyond its control
In the event of delay, the Client will not be able to claim any compensation, except by prior contractual agreement.
6. CUSTOMER OBLIGATIONS
The Client undertakes to:
Provide goods that are properly packaged, labeled, and comply with transportation standards
Do not include prohibited or hazardous materials without specific authorization
Pay the agreed price according to the terms provided
Declare the actual value of the goods (in case of insurance)
7. LIABILITY & LIMITS
The Provider's liability is strictly governed by applicable international conventions:
CMR for road transport
The Hague-Visby Rules for Maritime Affairs
Montreal Convention on Air Transport
In the absence of insurance taken out by the Client, compensation in the event of loss or damage will be calculated according to the legal scales or ceilings of the applicable agreements.
The Service Provider cannot be held responsible:
Indirect damages (loss of business, loss of contract, etc.)
From a delay caused by external circumstances
From an erroneous declaration by the Client
8. GOODS INSURANCE
The Client may subscribe, through the Service Provider, to optional ad valorem insurance, covering losses and damages up to the declared value.
In the absence of subscription, the liability of the Service Provider remains limited according to the agreements.
Any claim must be reported in writing within 48 hours of receipt, with photos and a detailed report.
9. CANCELLATION / MODIFICATION
Any request for modification or cancellation must be sent at least 48 hours before the scheduled shipment.
Cancellation or modification fees may apply, particularly in the event of costs incurred by the Service Provider (reservation, customs, etc.).
10. FORCE MAJEURE
Neither party shall be held liable for the non-performance of its obligations if such non-performance is due to an event of force majeure (strike, war, embargo, natural disaster, pandemic, etc.).
The affected party shall notify the other as soon as possible.
11. CONFIDENTIALITY & PERSONAL DATA
The data collected is processed in strict compliance with the GDPR.
They are only used for the management of services and are never resold.
The Client may request the modification or deletion of his data at any time.
12. APPLICABLE LAW & JURISDICTION
The General Terms and Conditions are subject to French law. Exclusive jurisdiction: Commercial Court of the registered office...
Any dispute relating to their interpretation or execution will be under the exclusive jurisdiction of the Commercial Court of the registered office of STL.
13. ACCEPTANCE
By validating a quote, an order or by using our services, the Client acknowledges having read and accepted without reservation these General Terms and Conditions.